Frequently Asked Questions
Everything you need to know about your Montivo experience.
Standard shipping times and costs?
We offer free standard shipping on all orders over $100. Typical delivery times range from 3 to 5 business days within the continental United States, while international shipping may take 7 to 14 business days.
What is your return and exchange policy?
Montivo accepts returns and exchanges within 30 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
Yes, Montivo is committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes in over 80% of our current collection to minimize our environmental footprint.
How can I track my order status?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's website where you can monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.